Customer Service (Mon-Fri 9am-6pm AEST): 1300 PRE PAY (1300 773 729)



Our extensive FAQ’s will give you all the answers to the most commonly asked questions.

Getting Started – Setting Up and Opening an Account, Redeeming Promotional Codes, Selling Prepaid Vouchers, Getting Paid – Billing and Security, Point of Sale and Marketing, Terminal Troubleshooting, Venues that didn’t receive a terminal and Other Questions.

Setup your Terminal and POS Starter Kit

Everything you need to install your Pub Payments Terminal at your bar.

Pub Payments Package – Contents Checklist, Finding a suitable place at the bar or counter, Connect power cable to 240V and Terminal, Connect internet (Ethernet) cable to the Terminal, Internet Connection Scenarios, Setting Up Point of Sale (POS) material.

Terminal Reference Guide

The Terminal Reference Guide will guide you though the Sale of Prepaid Vouchers, Redeem Promotional Voucher Codes, how to do Refunds and how to change the paper rolls in the Terminal.